Last updated: 10/03/25
1. Introduction
Thank you for choosing Geritdan (referred to as "Company," "we," "us," or "our") accessible via geritdan.com (the “Website”). These Terms and Conditions ("Terms") outline the rules and regulations governing your access to and use of our services. Our services include, but are not limited to, the purchasing, selling, and exchanging of cryptocurrencies using various payment methods ("Services"). By creating an account or utilizing our Services, you agree to comply with and be bound by these Terms.
Age Restrictions
Access to the Website is restricted to individuals who are at least 18 years of age and have the legal capacity to enter into agreements as outlined in these Terms. By utilizing the Website, you represent and guarantee that you fulfill these eligibility requirements.
Prohibited Activities
Our Platform does not provide services to any individual, business, or entity that is involved, either directly or indirectly, in any of the following activities:
Adult Content and Services: This includes all forms of pornography and obscene materials (such as literature, images, and other media), as well as websites offering sexually-related services like prostitution, escort services, pay-per-view adult content, and live adult chat features.
Deceptive Marketing and False Advertising: Engaging in practices that involve misleading marketing strategies or the dissemination of false advertisements.
Religious or Spiritual Organizations: Services related to religious or spiritual groups.
Sale of Weapons: The distribution or sale of any kind of weapons, including firearms, ammunition, knives, explosives, and related accessories.
Certain Regulated Products and Services: This encompasses marijuana dispensaries and related businesses; the sale of tobacco products, e-cigarettes, and e-liquids; online prescription or pharmaceutical services; age-restricted goods or services; and hazardous materials that are toxic, flammable, or radioactive.
Pseudo-Pharmaceuticals: Companies that manufacture or sell untested or unapproved pharmaceutical products.
Drugs and Drug Paraphernalia: Involvement in the sale of narcotics, controlled substances, or any related equipment.
Financial Crimes: Activities related to money laundering, fraud, terrorist financing, or any other type of financial crime.
Ponzi Schemes and Similar Operations: Participation in any form of Ponzi schemes, pyramid schemes, or multi-level marketing programs.
Intellectual Property Infringement: Offering goods or services that infringe upon or violate copyrights, trademarks, or proprietary rights under the laws of any jurisdiction.
Market Manipulation: Engaging in practices such as wash trading, front-running, insider trading, market manipulation, or other forms of market-based fraud or deception.
Illicit Marketplaces: Purchasing goods from hidden service markets or "Darknet" markets, or any other platform that acts as a marketplace for illegal goods (even if such marketplaces also offer legal goods).
Unacceptable or High-Risk Activities: Any other activities, goods, or services that we may periodically deem unacceptable or high-risk, which may be restricted by our banking partners or yours.
Unlawful Activities: Engaging in any illegal activities that, at our sole discretion, violate or assist in violating any law, statute, ordinance, or regulation—including sanctions programs in countries where we operate—or that involve the proceeds of unlawful activities.
If we become aware or have reasonable suspicion, solely at our discretion, that your account is associated with any of the prohibited activities listed above, it will be considered a breach of these Terms. We reserve the right to suspend your account or any services provided to you if such activity is detected or suspected. Additionally, we may report any suspected or actual prohibited activities to the appropriate law enforcement authorities.
2. Definitions
3. Purpose of the Terms
The Service Provider has established these Terms to ensure a high-quality process for executing Orders, achieve optimal results in Order fulfillment, and create predictability and clarity in the relationship with the Customer. These Terms also aim to reduce any negative outcomes that might arise during the Order execution process.
4. Scope
These Terms govern the legal relationship between the Customer and the Service Provider that is formed when any Service is requested or a Service Agreement is entered into. They also apply to any legal relations between the Service Provider and the Customer that are not specifically addressed in the Service Agreements. If there is a conflict between these Terms and a particular Service Agreement, the terms of the Service Agreement will take precedence.
5. Acceptance of Terms
These Terms are legally binding for both the Customer and the Service Provider. By requesting a Service or establishing a business relationship with the Service Provider, the Customer confirms that they have read, understood, and agreed to these Terms, acknowledges their binding nature, and agrees to adhere to them.
6. Order Execution
The Service Provider will execute any type of transactions based on the Orders placed by the Customer, unless stated otherwise in these Terms.
7. Right to Refuse Service
The Service Provider reserves the right to unilaterally decline to execute a specific Order or provide a Service at any time without prior notice.
TERMS AND CONDITIONS OF THE TRANSACTION
Supported Virtual Currencies
The Service Provider performs virtual currency exchange transactions with the following virtual currencies: Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Dash (DASH), Monero (XMR), Ethereum Classic (ETC), Zcash (ZEC), and others as may be supported from time to time.
Minimum Transaction Amount
The minimum amount for a virtual currency exchange transaction is 50.00 EUR or its equivalent in virtual currency.
Commission Fee
For each virtual currency exchange transaction, the Service Provider deducts a Commission Fee from the Customer in accordance with the Price List.
Network Fees
A commission fee for virtual currency transactions is also charged to the Customer for the virtual currency exchange transaction. This commission fee is calculated and deducted for each transaction separately, based on the type of virtual currency selected by the Customer, network load, and the number of transactions in the queue. The commission fee for the virtual currency exchange transaction is indicated to the Customer before a specific transaction.
Exchange Rate Fluctuations
The Service Provider warns, and the Customer agrees, that due to virtual currency exchange rate fluctuations and the fact that the exchange transaction takes a certain period of time—which may differ depending on the Customer’s chosen virtual currency, the time of day, and network load—the exchange rate may change during the virtual exchange transaction.
Determination of Exchange Rate
When the Customer sells virtual currency: The exchange rate is determined at the moment when the virtual currency is transferred to the electronic wallet of the Service Provider.
When the Customer buys virtual currency: The exchange rate is determined after completing the Customer Identification (KYC) procedure.
Limitation of Liability on Exchange Rates
The Service Provider shall not be liable for any losses the Customer may experience while conducting a virtual currency exchange transaction if such losses arise from fluctuations in exchange rates or from events beyond the Service Provider’s control.
Transaction Documentation
A corresponding purchase agreement, sales agreement, or exchange agreement will be created based on the specific type of transaction.
Transaction Confirmation
Upon completion of the virtual currency exchange transaction, the Customer will receive a receipt or electronic confirmation as proof of the transaction.
PREVENTION OF MONEY LAUNDERING, TERRORISM FINANCING, AND ILLEGAL ACTIVITIES
Adherence to AML Regulations
When delivering services to the Customer, the Service Provider complies with the requirements set forth in the Polish Act on Counteracting Money Laundering and Terrorist Financing (hereinafter referred to as the "AML Act").
Regulatory Oversight
In accordance with the AML Act, the Service Provider is subject to its regulations and is overseen by the General Inspector of Financial Information (Generalny Inspektor Informacji Finansowej (GIIF)) in Poland.
Customer Due Diligence
Under the AML Act, the Service Provider is authorized to request necessary information and documentation from the Customer to perform due diligence. The Customer is obligated to provide details regarding beneficial ownership, executed transactions, economic and personal activities, financial status, sources of funds, and any other relevant information. In certain cases, the Service Provider may ask for additional information.
Refusal to Provide Information
If the Service Provider does not receive the requested information and documentation to an extent that sufficiently enables proper customer due diligence, the Service Provider may terminate the business relationship with the Customer and require the early settlement of the Customer’s obligations.
CUSTOMER IDENTIFICATION AND AUTHORIZATION VERIFICATION
Identification Requirements
In compliance with the AML Act, the Service Provider must verify the identity of the Customer and/or the Customer’s representative prior to delivering each specific Service and/or entering into a Service Agreement.
Provision of Information
When requested by the Service Provider, the Customer and/or the Customer’s representative is required to provide the necessary documents and information to verify their identity and to update the Customer’s identification details.
Identification of Natural Persons
The Service Provider verifies the identity of an individual using a personal identification document recognized in the Republic of Poland, such as a passport, national ID card, or other identification documents specified by applicable laws. The Service Provider is authorized to make copies or scans of the personal identification documents provided by the Customer, in accordance with regulatory requirements.
Identification of Legal Entities
To verify a legal entity, the Customer must supply documents that confirm the entity’s registration, the legal basis for its operations, current legal status, authorized representatives, the extent of their representation, and the scope of the representatives’ authority. Upon request, legal entities must provide the original documents or their notarized copies. The representative of the Customer—a natural person—will be identified by the Service Provider following the procedures outlined in Clause For Identification of Natural Persons of these Terms.
Validity of Documentation
The identification documents submitted by the Customer to the Service Provider, as well as the documents verifying the authorization of the Customer’s representatives, will remain valid until the Service Provider receives a written notice of revocation. Any changes to the identification or power of attorney documents must be submitted to the Service Provider and will become effective once the Service Provider receives the documents certifying these modifications.
Re-identification
The Service Provider reserves the right to re-verify the identity of the Customer and/or the Customer’s representative at any time. The Customer is obligated to cooperate with the Service Provider by providing the requested information and documents.
DOCUMENTATION AND SIGNATURE REQUIREMENTS
Acceptance of Foreign Documents
The Service Provider will accept documents issued outside the Republic of Poland provided they are legalized or bear an “Apostille” certificate, unless otherwise required by legal regulations or agreements between the Republic of Poland and the respective country, or unless the Parties mutually agree to different terms.
Document Language
Documents must be submitted in either Polish or English. If a translation is necessary, it must be notarized, bound, and stamped alongside the original document or a notarized copy of it.
Updating Documentation
The Customer is required to inform the Service Provider of any changes to the information contained in the submitted documents.
Costs
The Service Provider will not cover any expenses incurred related to the preparation or execution of documents as mandated by these Terms and applicable regulations.
Validity of Signatures
A document is deemed properly signed by the Service Provider if:
Remote Submissions
The Service Provider reserves the right to reject documents submitted remotely if, in its judgment, the signature does not visually match the Customer’s signature sample that was created in the presence of a Service Provider representative.
Accuracy of Documentation
The Service Provider is not liable for any errors, inaccuracies, or other issues resulting from incomplete or incorrectly completed documents provided by the Customer.
PROCESSING OF PERSONAL DATA
Data Protection Compliance
The Service Provider is committed to handling the personal data of the Customer and their representatives—individuals—in accordance with the Service Provider’s Privacy Policy, which can be accessed on geritdan.com and at the Service Provider’s office. All data processing activities comply with the General Data Protection Regulation (GDPR).
Disclosure to Authorities
The Service Provider may disclose information to governmental bodies upon receiving a written request that specifies the individual to be investigated and justifies the need for the information, in accordance with the applicable legal requirements.
LIABILITY
Exchange Rate Volatility
The Service Provider is not responsible for any losses or costs the Customer may incur as a result of fluctuations in virtual currency exchange rates.
Limitation of Liability
The Service Provider’s obligation to compensate is limited to direct damages suffered by the Customer that result from the Service Provider’s intentional misconduct or severe negligence related to unlawful activities.
Fulfillment of Obligations
Both Parties are responsible for any failure to perform or improper performance of their duties under the Service Agreements in accordance with these Terms, unless these Terms specify otherwise.
Customer’s Accountability
The Customer is liable for any damages or losses the Service Provider incurs due to the Customer’s failure to fulfill their obligations.
COMMUNICATION BETWEEN THE PARTIES
Means of Communication
Both Parties may exchange information either verbally or in writing. This can be done in person or through various communication channels such as mail, telephone, or email, utilizing the contact details provided in the Data Questionnaire.
Language of Communication
All communications between the Parties will be conducted in Polish unless both Parties mutually agree to use a different language.
Translation Services
If the Customer requires translation of text from or into Polish or English while completing the Data Questionnaire or any other internal documents of the Service Provider, the Customer may authorize and assign the Service Provider to carry out the necessary translation.
Delivery of Notices
Notices, documents, or other forms of information transmission (e.g., letters, submissions) will be considered delivered to the other Party as follows, unless specified otherwise in the Service Agreement:
Updating Contact Information
The Customer must promptly notify the Service Provider of any changes to the information provided in the Data Questionnaire, Service Agreements, or other submitted documents. This includes:
For Individuals: Changes to first name, last name, contact details, or declared address, as well as any revocations or modifications to granted authorizations.
For Legal Entities: Changes to the entity’s name, legal structure, legal or contact address, registration number, or the individuals authorized to represent the Customer, including their signatures. Additionally, the legal entity must inform the Service Provider about revocations or changes to authorizations, reorganizations, insolvency proceedings, cessation of operations, removal from the commercial register, and any other significant changes impacting the Service Provider or its operations/industry.
Public Announcements
The Customer is required to provide information to the Service Provider even if changes in relevant information or circumstances have been publicly disclosed through media channels or recorded in a public registry.
Assumed Accuracy
If the Customer fails to inform the Service Provider of any changes to their contact information, the Service Provider will assume that the contact details provided by the Customer are complete and accurate.
Access to Terms
Upon the Customer’s request, the Service Provider will supply information regarding the General Terms and Conditions, Internal Control System Regulations, Privacy Policy, and any other information mandated by regulatory laws. This information can be provided in paper format, electronically, or through another mutually agreed-upon method.
SETTLEMENT OF CLAIMS AND DISPUTES
Customer Support
The Service Provider welcomes the Customer’s inquiries, concerns, and feedback via email at [email protected]. Support is available 24/7, and the Service Provider offers information regarding its Services, Price List, and virtual currency exchange rates to assist Customers effectively.
Submitting Complaints
All complaints and claims must be submitted in writing. Customers can send their complaints either by emailing mailto or by mailing them to the Service Provider’s registered office address.
Response Time
Upon receiving a complaint, the Service Provider will respond within 15 business days. If circumstances beyond the Service Provider’s control prevent a response within this timeframe, the total period for addressing the complaint may extend to up to 35 business days from the date the complaint was received.
Dispute Resolution
Any disputes, disagreements, or claims arising from the Service Agreement, including those related to its breach, termination, or invalidity, will be resolved in the courts of the Republic of Poland following the jurisdiction rules outlined in the Polish Code of Civil Procedure. Alternatively, disputes between the Service Provider and the Customer may be settled through mediation or arbitration, provided both Parties mutually agree to such methods in writing.
Any dispute arising out of or related to these Terms and Conditions shall be finally settled by an arbitral tribunal at the Lewiatan Court of Arbitration in Warsaw in accordance with the Rules of that Court in effect on the date of commencement of the proceedings.
MISCELLANEOUS
Amendments to the Terms
The Service Provider reserves the right to amend these Terms at any time. Changes will be effective upon posting on the Service Provider’s website or notifying the Customer through other means.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Entire Agreement
These Terms, along with any Service Agreements, constitute the entire agreement between the Customer and the Service Provider regarding the Services.
Waiver
The failure of the Service Provider to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of Poland.
Disclaimer
The Service Provider does not provide investment, tax, or legal advice. All decisions to buy or sell virtual currencies are made at the Customer's discretion and risk.
CONTACT INFORMATION
If you have any questions about these Terms, please contact us at:
Geritdan Sp. z o.o.
Hoza street 86/210, Warsaw, 00-682, Poland
Email: [email protected]
By using our Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Hoza street 86/210, Warsaw, 00-682, Poland
Geritdan